Customer support for e-commerce, with a human in the loop.
Renavo is a customer support platform for online merchants. Connect your support Gmail inbox and your Shopify store, and Renavo brings the two together: every support thread sits beside the customer’s matching orders, so whoever answers has the context in front of them.
Renavo can draft a reply for you using your own knowledge base and the support policies you set. It drafts — it does not decide. Nothing is ever emailed to your customer, and no return is ever requested in your Shopify store, until someone in your organization has read it and approved it.
Your Gmail inbox
Renavo reads recent support mail so a thread can be answered with its history in view, and sends a reply only after a person in your organization approves that exact text.
Your Shopify orders
Order status, fulfilment and tracking are matched to the customer who wrote in. Renavo reads orders, and can request a return once you approve one. It never issues refunds, cancels orders, or changes your catalogue or your inventory.
Your policies
Refund ceilings, return windows and blocked actions are settings, not suggestions. They are enforced in code before anything is offered to a customer.
Contact
Product and account questions: support@renavo.io.
Privacy, data access and deletion requests: privacy@renavo.io.